Is maith an aire an fhógairt…! (2)

Forewarned is Forearmed...! (2)

Fraud?

I drove home in my newly purchased car. My wife and I were very happy with it. But I had a nagging suspicion, and I didn’t sleep well that night. In the morning, after my breakfast, I examined the sales contract. The details were on the back of a page so that they were not easy to find. There was a line that caught my attention: Security system: $750. What the hell? I refused to buy that system from the start. There was another page – a sales contract for the security system – and my own signature at the bottom of the page. Ámharach didn’t say anything about the system again after I initially rejected it. But unbeknownst to me, he put his sales contract on the screen and lured my signature from me. He was probably telling me a story at that time, to distract me from the same form. Legally, I was sunk, and I was properly ‘screwed’. I was embarrassed to be tricked like that. I was also angry and not ready to let this pass me by without a fight.   

My Response

I called Perry, explaining that I had not agreed to buy the security system, but among all the forms, there was one in which the system was sold to me without my knowledge. It was a mistake, I said. Oddly enough, Perry had no argument about it.

“No problem! Lucky will contact you, to disable the system and give you your money back.”

I went back to Toyota the next day to meet Lucky. I saw him walking between two buildings, and I called over to him.

“I have a client right now, but come back to me in half an hour,” was the answer I received.

Half an hour later we were back in his office. He showed me the contract.

“You signed here for the security system!” he said, looking very worked up.

“You’re right, but I didn’t realize it. I turned down the system when you offered it to me at a discount.”

“I didn’t do that, I didn’t say anything about it!” said Lucky defensively, interrupting me.

“The system was already included with the car,” said Lucky, and he waved a few forms in the air. “Haven’t you seen this form?” he said, pointing his finger at one form.

“I’ve never seen that form!” I said.

“It’s a good thing I haven’t cashed your check yet!” said Lucky, attempting to change the subject of conversation. “We have to sign a new contract now!”

We went through the same ritual again, and this time there was no mention of a security system on any of the forms he pulled up on the screen! That done, I wrote a new check without the cost of the security system. I was pretty happy with myself, but there was a little voice in my head telling me that what happened to me shouldn’t have happened. I thought about it later, and here are my conclusions and suggestions. I hope they help you the next time you need to buy a car!

Conclusions

In my opinion, this is not the first time Perry and Lucky have pulled this trick – it wasn’t their first rodeo! They were used to this trick to steal money from their customers. That’s the bottom line!

Perry and Lucky used a few techniques in this trick:

  1. Put your customers at ease. It will then be easier to catch them unawares. The best way to do this is to tell them personal stories most of the time. You can make up sob stories to create a stronger bond. Because that’s the behavior of a trusted friend, and they are likely to feel sorry for you.
  2. Distract your customers from their work. Make sure you are talking at times when you don’t want them to pay attention to something specific. For example, Perry was talking the entire time when I was trying to test drive the car. Also, it was not easy to interrupt him to ask him a question while he was telling me a personal story. I am sure that Ámharach was also telling me a story when he put the form regarding the security system on the screen.
  3. Have a plan B as a team in case the customer sees the sales contract for the security system. It is clear that Perry and Ámharach were working hand in hand. When I asked Perry how that ‘mistake’ happened, he said that the security system must have been a default option in the contract, and that he did not include it in the contract. But Ámharach said that the security system was included in the contract he was given.

That’s plan B – back off and tell the customers involved that this was an internal misunderstanding. Don’t admit you did anything wrong. Put the customers on their guard through this process, and chances are they won’t complain, because didn’t they sign the contract confirming they bought the security system in the first place? Then, give them their money back immediately. You don’t want the same complaints to reach the management of the dealership, in case the fraud comes to light.

Recommendations

When a sales representative or financial representative is too friendly and talkative with you – beware! In my case, neither of them was too friendly or talkative the second time around! This shows that they weren’t genuine the first time but were working for their own benefit.

Read every page of the contract before you sign it, even if the financial representative is blabbering! If you don’t do this, you may end up unknowingly buying an option you don’t need, just like I did. Look carefully at the numbers too, and make sure there are no extra costs.

Examine the contract carefully one more time when you get home. If you see a ‘mistake’, go back and explain it to the sales rep. Chances are they have a plan B too and will fix the ‘mistake’ for you in no time!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is maith an aire an fhógairt…! (2)

Forewarned is Forearmed...! (1)

It’s a shame that I completely forgot the old saying “Forewarned is forearmed‘!’ or ‘Caveat Emptor’ in Latin, when I was recently buying a car at a Toyota dealership. I’ve learned a lot from my experience, and I have a few tips that could make a big difference when you’re buying a car.

It was time for us to buy a car and ours was on its last legs. So we visited a Toyota dealership near us. We were interested in a hybrid car and they have a few models that would suit us. Although they primarily sell new cars, they also sell used cars, and that’s what we were looking for – a used car in good condition.

As soon as we got out of our car, a salesman came up to us with his hand outstretched.

“Hello, how can I help you today?” he said.

“We’re looking for a used hybrid car and I saw on the internet that you have a few of them here!” I said.

He showed us the cars we were interested in, and one of them ticked all the boxes.

“Thank you,” I said. “We’re in a hurry right now but we’ll get back to you if we have any questions.” I wouldn’t buy a car without thinking it through first.

“Okay,” Perry said, “I’ll be here. Here’s my business card!” He gave me his card, and we went home.

I did some more research at home on the internet, and we decided to go back the next day, to at least take the car for a test drive. I called Perry the next day and negotiated a lower asking price in advance. I was quite happy with the price we had agreed upon, and I immediately went back to the dealership.

Sleight of Hand

Perry was waiting for me with the keys and we went on a test drive together. Perry was friendly and chatty in the car. While that was nice in one way, it took my mind off the work I had to do – test drive the car to evaluate it on various criteria – handling, operation, performance and the like. Toyota had certified the car for 160 criteria, and a few changes had been made as a result. Despite Perry’s gabbing, I was able to complete my test, and I was satisfied that the car had no major problems in terms of driving. In addition to everything else, there were also a few warranties included which was attractive. I was ready to take the next step, and I told Perry so. We shook hands, and we went to the office of the finance manager, a man named Awverak.

“Don’t worry at all!” said Awverak. “It won’t take us long to finish this job! Sit down at the table!”

He then asked me a question.

“I can offer you a security system at a big discount, down from $1195 to $795. Would you like to buy it?” said Awverak.

“I don’t want to - no!” I said.

“We’ll disable the alarm then.”

Then, he tapped the table in front of us with a stylus, and a sales contract appeared on a screen on the table surface.

“We’ll do everything on the computer!” said Awverak proudly.

Then, he gave me a stylus, to write my digital signature on the screen. He pulled up form after form on the surface of that table, with boxes to put my signature in and other boxes to write my initials in. My head was spinning as the forms came up at lightning speed with the many boxes in them waiting for me.  

Awverak told me what the forms I was signing involved, and I had complete confidence in him. It wouldn’t have been easy for me to read each form, especially since it wasn’t easy to even see the screen at a sharp angle.

Awverak was also friendly and chatty, telling me personal stories about his own life during the process. His spontaneity was enough to distract me, but couldn’t I trust this nice guy to do the right thing, being an employee of that trusted company Toyota? We had everything done in a flash and I had the keys of the car in my hands! More to come…

 

 

 

 

 

 

I bPonc Ceart sna sléibhte!

In a Right Fix in the mountains!

At first he had no idea where he was or what had happened to him. He tried to stand up but couldn’t. His left leg was in excruciating pain and he thought something was broken. He looked around but there was not much to see from where he was. Apparently, he was in the middle of a pine forest. He was clearly confused. He took off his backpack. He let out a sigh of relief when he saw his mobile phone peeking out of an open pocket in the pack.

He opened the phone and called his friend, Eric. But the call failed due to lack of signal. He felt depressed as he now had no chance of being rescued. What about the satellite navigation system? Would it work? He turned on ‘Google Maps’ and got a quick fix. But even though the satnav was working, he hadn’t downloaded the map of the walk beforehand. Damn! He was in a real bind now.

Then, he remembered where he was. He was on Mount San Gorgonio in southern California. Other memories came flooding back to him one after another. He was on vacation in California, where he had lived for over twenty years. He had returned to Ireland when Trump’s kangaroo courts began to unjustly incriminate politicians, television stations, newspapers, social media, journalists, and others. With that, Trump and his followers crossed a red line, because they did not adhere to the constitution of the United States of America. Micheál was not happy to stay in a country that contravened its democratic principles and whose government resembled a dictatorship. 

But Micheál still had loyal friends in America, and that was why he was on the mountainside now. He had known Eric for almost 30 years, and they were very close. They had gone on road trips together to hike in the mountains of California. They had also traveled to Nepal, where they had hiked to Everest base camp. In fact, Eric was supposed to be on this hike too, but he got sick and couldn’t make it. Despite that, Micheál went on the hike – a decision he now regretted. 

Normally, his wife would have known where he was and they would have been in touch all the time. But she was still in Ireland because she hadn’t come on this visit to America with Micheál. Although he had told her that Eric and he would be hiking together, he didn’t say what hike it would be. And when Eric texted him that he had fallen ill, Micheál didn’t tell him that he had intended to go on the hike anyway.

Did he have a broken bone? Maybe not. He felt his leg carefully. He had a bruised ankle, but everything else was fine. He had more than a liter of water left in his water bladder, and there were a few energy bars in a pocket in his backpack. There was an egg sandwich in another pocket. There was a first aid kit in yet another pocket in the bag, and he was very happy to see that. Maybe there would be something useful in it that would help him.

The bag contained mixed bandages, an emergency blanket, duct tape, ibuprofen, a pair of pliers, scissors, antiseptic ointment and moleskin. He took the ibuprofen immediately. Then, he made a splint for his leg. He wrapped bandages around his leg and ankle and then wrapped a large piece of duct tape around the bandages to keep everything in place. Luckily, he had hiking poles in his backpack. The ground was steep, and it was clear that he had fallen off the hiking trail. Micheál stayed where he was for a while. He ate an energy bar and drank some water in between. Finally, he tried to stand again and put his weight on his good leg and the hiking poles. He didn’t put his other foot on the ground, and he was able to keep his balance. He took a few slow steps, testing out the arrangement he had made. It was a little painful, but manageable. He took it one step at a time, slowly making his way up the slope. He saw a few small broken twigs on the trees, and he knew he was going in the right direction. Ten minutes later, he saw the hiking trail and it was a great relief. “I’ll be on my bike now, son!” Micheál said to himself. He was right, although it took him five long hours to reach his car. He didn’t meet anyone else along the way, either.

He kept his adventure to himself, because he was ashamed of what had happened. He promised himself to learn a lesson, so that it would never happen again. Ironically, he already knew the lesson, and he was quick to preach the same thing to other hikers. But you have to follow through on your words, and to that end, he wrote himself a checklist. From now on, he would never go on a hike without checking every item on that list. He was lucky to have survived this time, but he would make sure that it never happened again!

Appendix – Checklist

  1. Plan: Share your hiking plan with someone else (start time, route, return time).
  2. Supplies: Make sure you have enough food, water, clothing, and first aid kit. Don’t forget your hiking poles.
  3. Information: Research the routes, terrain, and weather conditions in advance. Download the map related to the hike, so that the app on your phone ('Google Maps', 'AllTrails', or similar) will show your location on the map when there is no phone signal.
  4. With your preparations made - enjoy the hike!

 

 

 

 

 

 

 

 

 

 

 

 

 

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Gearán agus Clamhsán!

Bellyaching!

In a small private room in the 'Smugairle Róin' last night, I was counting a gorgeous, attractive bottles, on a glass shelf in front of me, and putting together the complicated affairs of life, when I was quite stunned. When I came to myself, I realized that someone was knocking on the door of the 'Caillí' (that's the small private room I mentioned just now) trying to come in to me. From the kind of noise being made, I realized instantly that it was my old friend, Séimí an Droichid, who was there for me.

"Come in" I said, nice and welcoming.

The door was opened, and my fine Séimí appeared before me. It was easy to recognize that the poor man was sick with the cold, and for that reason, I asked him to plant himself on the stool in front of me, next to the radiator, and I immediately informed the bar person (Tóin Mhór himself), and asked him to provide me with a good batch of the hard stuff immediately for my friend. He obliged me, and I have to admit that the same man went out of hhis way to serve us. Sémí grabbed his glass. He raised it before him, and then, without further delay, swallowed the contents. He laid his empty glass on the table in front of him, cleared his throat, put on his speaking voice and asked, did I have a story or a poem, after the week?

Any news?

"I have ne’er a story or a ballad myself," said I, "but I would say that you did not go out this way tonight without a story, or a ballad." Maybe you could drop a story out of your story bag?”

"Certainly, I did not come out of our house without a story, or a story, tonight, as it would be difficult to do such a thing, these days, with so many yaarns being woven, and spun, from the big life around us.”

"Let loose then, some of the lore you have collected recently".

"But, shouldn't we all pay attention to things, as that tells us, how quickly misfortune comes down on us, when we don't expect it. There are certain forces at work in these matters, forces over which we have no control, and also forces, which have strength and power in them, which affect us deeply."

"But probably, there were other events bothering us, recently?"

“Be sure there were, as when you think about it, how much life has changed since we were boys, long ago? At that time, weren’t the Church, and the Banks, and the police, the strong pillars of the defense of this State; they were especially persistent, efficient, and indestructible, as we understood it. But look at things as they are now? I am afraid that it has been made clear to the world that they are not the bastion as described, but instead, we have been discovered that they are weak, bent, human, those same strong pillars, on which we all depended."

The Impermanence of Life

"But, Sémí, isn't that your life? Nothing in this world is permanent but the grace of God.”

"I agree with you in that, or as Mártan the Bull put it a long time ago, 'There is no certainty in this world except death, taxes, and the impermanence of this world'. Yes, and he was probably quite right about that. But, I would say now, that it is past time for me to move home, and therefore, we have to leave this matter parked until the next round. In the meantime, think about 'Chothrom na Féinne' in the Republic that was established here after the Easter Rising, 1916. And I'll bid you farewell for now."

And with that, my lovely Sémí, with blazing speed, cleared out of the Caillí at the Smugairle Róin.

"Saafe home" I said after him, although there was every possibility that he was out of earshot by then. But rest assured that we will be returning to that topic again soon.

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Caife, an ea?

Coffee, is it?

“Coffee? Are you sure, Michael?”

"I've given up drinking, Sémí!" I said, as I squirmed in my chair. Sémí looked at me and was shocked. “Sick, is it? Are you sick?”

"You could say that, my friend," I said. You'd think it was a crime. It bothered me that I had to defend myself every time I refused an alcoholic drink.

"You look good, Michael, it's hard to believe there's a health problem involved." He raised his eyebrows questioningly, and stared at me.

"Don't bother with that now, Sémí, don't we have other more important things to discuss and the world's major problems to solve! I put my hand up, and called out to Big Butt: "We're ready, Thomas!" Big Butt started running towards us.

"A pint of porter and a cup of coffee, please," I said, trying to prevent any other problems.

“Do you think I'm a fool? You were checking to see if I was awake, weren't you?” He winked at us, and stood there waiting for my answer.

“Thomas, I need coffee. Do you understand – coffee?” I was angry now.

"Don't worry Michael, I was only joking!" said Big Butt and he was very surprised at how he had angered me. “Coffee and pint coming!”

“Michael, don't go overboard there – I was only joking too! Sorry about that!” Séimí was taken aback too.

It was a Saturday afternoon in February, and although it was quite cold outside, the sun was shining and people were strolling around the city. We were sitting inside by the window in the Smugairle Róin in the center of the city, perched on our seats' people watching'. When I was looking out at the world like this, it gave me a new perspective, and I realized that I felt that I was under a kind of attack and therefore, overreaccting. Although I was not directly under attack, at the same time, there was cultural conformism involved and I was swimming against established social norms. It's not easy to do something like this, but it's not worth lying or getting angry. I had better be honest, and I had better keep control of myself.

I took a deep breath, and gathered my thoughts. "Sémí, it was an excuse earlier, when I said that the reason I wasn't drinking alcohol was because of a health problem. I thought it would be easier to refuse a drink that way." I stopped and took another deep breath.

“Coffee and a pint, guys!” announced Big Butt and him back again! Enjoy them!” He took off at a blazing speed as others beckoned him.

“I'm a little embarrassed to share the real reason with you, Sémí. But I'm too heavy and want to lose some weight – so although this is a health risk, I'm not sick, per se! I stopped drinking completely at the beginning of the year, and I feel better and I've also been losing weight for a while. Why wouldn't I continue with this strategy that is working well for me, Sémí?" I was nervous that Sémí would give me the cold shoulder.

“Michael – forgive me for what I said. I didn't mean to pressure you. At first, I was joking, but when you said you had a health problem, I became worried about you. I asked you about your health, not to pressure you but because I was worried about you, Michael. I'm so relieved you're all right, son! My advice to you is to have a thick skin and don't mind the slagging! Now – to your health!” said Sémí as he tipped his glass.

"Cheers, my friend!" I replied, and I was much more comfortable now. I was glad we had that difficult conversation, and I learned a lot because of it. The most important thing I learned was: Do what's best for you, regardless of what anyone says!

Before he left, Sémí had one more thing to say. "You are setting a good example, Michael! Maybe I'll have a cup of coffee myself next time!” He wasn't kidding this time!

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Splancfhicsean – Ardú Céime!

Splancfhicsean – Ardú Céime!

Bhí oifig a bhainisteora, Seoirse, béal dorais le hoifig Sheáin. Bhí idir bhuntáistí agus mhíbhuntáistí ag baint leis an socrú sin, rud a d’fhoghlaim Seán diaidh ar ndiaidh.

Gach maidin ag a naoi a chlog, osclaíodh a rúnaí, Éamonn, oifig Sheoirse.  Glacadh go raibh Seoirse i láthair ansin mar bhí doras a hoifig ar oscailt. Ach bhí a fhios ag Éamonn agus Seán nach raibh ann ach seachmall. Bhí a fhios ag Seán i slí eile freisin, mar bhí air jab Sheoirse a dhéanamh chomh maith lena hobair féin.dhearna Seoirse faic na fríde maidir lena dualgais féin.  

Tar éis am lóin gach lá, chloiseadh Seán coiscéimeanna troma Sheoirse ag teacht. Tar éis comhrá beag le hÉamonn, thagadh Seoirse isteach in oifig Sheáin. Chuireadh sé ceisteanna ar Sheán, chun nuashonrúchán stádais a fháil uaidh agus chun tascanna nua a leagan air. Níor thaitin an socrú sin le Seán ar chor ar bith, ach mar is é a bhainisteoir a bhí i gceist, ní raibh sé in ann easaontú.

Bhíodh sé deacair do Sheán a hobair féin a dhéanamh sa tráthnóna, de bharr gleo an diabhail a bhí á dhéanamh acu in oifig Sheoirse. Bhíodh gach saghas rud ar siúl ann, seachas obair, agus cuireadh ceol agus glórtha arda agus torainn éagsúla eile isteach go mór air gach tráthnóna. Ach arís, ní raibh Seán in ann dada a dhéanamh faoi agus bhí air glacadh leis agus bogadh ar aghaidh chomh maith agus a bhí sé in ann.

Bhíodh comhghleacaithe Sheán in oifig Sheoirse beagnach gach lá, go háirithe bean darb ainm Áine Ní Mhurchú. Bhí Áine agus Seán ar chomhchéim le chéile ag an am, agus bhídís ag obair ar an bhfoireann chéanna ag forbairt aipeanna fóin.  Gach lá, d’imíodh Áine abhaile ag a cúig a chlog, ach bhíodh ar Seán fanacht ag obair go dtí a naoi a chlog ar a laghad gach oíche, mar bhí dhá phost aige i ndáiríre – post Sheoirse agus a phost féin. Níor mhothaigh Seán go maith faoi sin, ach d’fhoghlaim conas déileáil leis.  

De ghnáth, d’imíodh Seoirse a sé a chlog. Ach lá amháin, thosaigh sé ag fanacht san oifig níos déanaí. Ar dtús, chloiseadh sé Seoirse agus Áine ag comhrá le chéile agus ag gáire go croíúil ó am go ham. Lean an patrún sin ar aghaidh ar feadh timpeall míosa, agus ansin tharla athrú eile – athrú mór!

Ar dtús, níor ghlac sé le cad a bhí ar siúl, mar bhí sé ródheacair dó é a chreidiúint. Ach faoin tríú huair a tharla sé, ní raibh an dara rogha aige ach glacadh leis, cé gur chuir sé déistin air. Ní raibh aon slí an fhírinne ghránna a sheachaint – bhí gníomhartha gnéis ar siúl idir Seoirse agus Áine! Sárú glan ar pholasaithe an chomhlachta a bhí ann maidir le ciapadh gnéis, go háirithe mar bhí bainisteoir agus a fhostaí i gceist. Bhí dualgas ar Sheán, dar leis na polasaithe céanna, rannóg na n-acmhainní daonna a chur ar an eolas faoin gcaidreamh seo. Go teoiriciúil, bheadh sé éasca é sin a dhéanamh – ach d’fhéadfadh iarmhairtí tubaisteacha teacht as ó thaobh na praiticiúlachta de; drochthionchar ar Sheán féin san áireamh. B’fhéidir, fiú, go gcaillfeadh sé a phost, agus ní raibh cúl cinn ar bith aige! Bhí sé dainséarach dó aon rud a dhéanamh ach fanacht ina thost – agus mar sin, ní dúirt sé dada do aon duine faoi. Lean an t-iompar ar aghaidh agus d’fhan Seán ina thost. D’fhoghlaim sé conas neamhaird a thabhairt ar an mbuile rithimeach ag eascairt as oifig Sheoirse gach oíche. Lean sé ar aghaidh ag déanamh oibre Sheoirse ag an am ceannann céanna a bhí Seoirse ag bualadh craicinn go glórach béal dorais.

Nuair a fuair Seán a hathbhreithniú ar fheidhmíocht, bhí lúcháir an domhain air!  

Fuair sé rátáil 5 réalta agus bónas breá fial chomh maith. Dhearbhaigh sé sin do Sheán go ndearna sé an cinneadh ceart – fanacht ina thost agus a cheann a choinneáil thíos.  

Cúpla lá tar éis sin, áfach, fuair Seán ríomhphost ón gceann a roinne – liosta na n-arduithe céime a bhí ann. Baineadh stangadh as Seán nuair a léigh sé an chéad iontráil: “Ardú céime go Stiúrthóir: Seoirse Ó Nualláin.”  

“Níl aon cheart le fáil,” arsa Seán leis féin, “mise ag déanamh a chuid oibre agus eisean ag fáil an ardaithe céime!”.  Ansin, bhuail ceist sa bholg é. Nach bainisteoir nua a bheith agam mar sin?”  Fuair sé an freagra dá cheist ar an chéad líne eile sa ríomhphost.

Ardú céime go Bainisteoir: Áine Ní Mhurchú.

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